Limited Warranty

Last Updated: January 31, 2026

Furniperch stands behind the quality of our furniture products. This Limited Warranty outlines the coverage provided for defective or damaged items and the procedures for making warranty claims.

Warranty Coverage

We warrant that our furniture products will be free from manufacturing defects and material flaws under normal use. This warranty covers defects in workmanship, structural integrity issues, and material failures that occur under proper use and care.

What Is Covered

  • Manufacturing defects in materials or workmanship
  • Structural failures under normal use
  • Defective hardware or components included with the product
  • Items damaged during shipping (subject to timely reporting)

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear from regular use
  • Damage caused by misuse, abuse, or improper assembly
  • Damage from accidents, negligence, or unauthorized modifications
  • Damage from improper cleaning or maintenance
  • Cosmetic issues that do not affect functionality (minor scratches, color variations)
  • Damage caused by exposure to extreme temperatures, moisture, or environmental conditions
  • Products that have been altered, repaired, or modified by anyone other than Furniperch
  • Damage occurring after the warranty claim period

Dead on Arrival (DOA) Claims

If you receive a product that is damaged, defective, or non-functional upon delivery, you must report the issue within 48 hours of delivery to qualify for DOA coverage. This expedited claim window ensures we can quickly address shipping-related damage and manufacturing defects.

How to File a DOA Claim

To file a DOA claim, contact our customer service team within 48 hours of delivery:

Customer Service Phone: +1 330-984-9752
Customer Service Email: info@furniperch.com
Service Hours: Monday - Friday: 9:00 AM - 6:00 PM Eastern Time (EST)

When filing a DOA claim, please provide:

  • Your order number
  • Description of the damage or defect
  • Clear photographs showing the issue from multiple angles
  • Photos of the packaging if damage appears shipping-related
  • Date of delivery

DOA Claim Resolution

Once we receive your DOA claim with the required documentation, we will review it promptly and provide one of the following resolutions:

  • Replacement: We will send you a replacement item at no additional cost
  • Repair: For minor defects, we may provide repair instructions or replacement parts
  • Refund: We will issue a full refund including original shipping costs

For approved DOA claims, we will cover all return shipping costs. We will provide a prepaid return label or arrange for pickup of the defective item as appropriate.

Warranty Claims After 48 Hours

If a defect becomes apparent after the 48-hour DOA window but within 30 days of delivery, you may still file a warranty claim by contacting our customer service team. Please provide the same documentation as required for DOA claims. We will evaluate the claim and determine the appropriate resolution based on the nature of the defect.

For defects discovered after 30 days, please contact us to discuss your specific situation. While our standard return window is 30 days, we will work with you on a case-by-case basis for legitimate manufacturing defects.

Warranty Claim Process

  1. Contact Us: Reach out to customer service within the applicable timeframe (48 hours for DOA, 30 days for other defects)
  2. Provide Documentation: Submit photos and description of the defect along with your order information
  3. Claim Review: Our team will review your claim within 1-2 business days
  4. Resolution: We will notify you of the approved resolution (replacement, repair, or refund)
  5. Return (if required): Follow provided instructions to return the defective item using our prepaid label
  6. Completion: Receive your replacement or refund according to the approved resolution

Replacement Processing

If a replacement is approved, we will ship the replacement item within 1-3 business days of claim approval. Standard shipping timelines apply (5-7 business days for delivery). You may be required to return the defective item using a prepaid return label we provide.

Refund Processing

If a refund is approved for a warranty claim, we will process the refund within 1-5 business days of receiving the returned item (if return is required) or claim approval (for DOA claims where return is waived). Refunds will be issued to your original payment method. Please allow additional time for your financial institution to post the refund.

Limitations and Exclusions

This warranty is limited to repair, replacement, or refund as determined by Furniperch in our sole discretion. We are not liable for any incidental or consequential damages arising from product defects, including but not limited to property damage, personal injury, or loss of use.

This warranty gives you specific legal rights, and you may also have other rights that vary by state. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.

Assembly and Care Instructions

To maintain warranty coverage, products must be assembled according to included instructions and cared for properly. Failure to follow assembly instructions or care guidelines may void warranty coverage. Keep all assembly instructions and care information for future reference.

Transfer of Warranty

This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims.

Contact Information

For warranty claims or questions about coverage, please contact us:

Store Name: Furniperch
Address: 602 Arthur St, Hazleton, PA 18201, United States
Customer Service Phone: +1 330-984-9752
Customer Service Email: info@furniperch.com
Service Hours: Monday - Friday: 9:00 AM - 6:00 PM Eastern Time (EST)