FAQ

Last Updated: January 31, 2026

Welcome to our Frequently Asked Questions page. Here you'll find answers to common questions about ordering, shipping, returns, and more. If you don't find the answer you're looking for, please contact our customer service team.

Ordering Questions

What payment methods do you accept?

We accept Visa and Mastercard credit and debit cards. All payments are processed securely through our encrypted payment gateway.

Are taxes included in the prices?

Yes, all product prices displayed on our website include applicable taxes. You will not be charged additional taxes at checkout.

Can I modify or cancel my order after placing it?

If your order has not yet shipped, you may request to cancel it by contacting us immediately at info@furniperch.com or +1 330-984-9752. We will make every effort to accommodate your request, but we cannot guarantee cancellation once processing has begun. Orders placed before 5:00 PM Eastern Time (EST) on business days are typically processed the same day. Once an order has shipped, it cannot be canceled and must be returned following our standard return process.

Will I receive an order confirmation?

Yes, you will receive an email confirmation once your order is successfully placed and payment is processed. You will also receive a shipping confirmation email with tracking information once your order ships.

Shipping Questions

Where do you ship?

We currently ship to all addresses within the United States only, including Alaska and Hawaii. We do not offer international shipping at this time.

How much does shipping cost?

Shipping costs are based on your order total: orders $89.99 and above receive free standard shipping, while orders under $89.99 have a flat shipping rate of $9.99.

How long does shipping take?

Orders are processed within 1-3 business days. After your order ships, standard delivery takes 5-7 business days. Total delivery time from order placement to arrival is typically 6-10 business days. Orders placed before 5:00 PM Eastern Time (EST) on business days are usually processed the same day or next business day.

Which carriers do you use?

We partner with USPS, UPS, FedEx, and regional carriers to ensure reliable delivery. The specific carrier for your order will be selected based on your location and the items ordered.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier information. You can use this tracking number to monitor your package's progress on the carrier's website.

What if my package is delayed?

While we strive to meet our stated delivery timelines, occasional delays may occur due to weather conditions, carrier delays, or high-volume periods. If your order is significantly delayed, please contact our customer service team for assistance.

What if I entered the wrong shipping address?

Please contact us immediately if you need to update your shipping address. Address changes can only be accommodated before the order ships. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided at checkout.

Returns and Refunds Questions

What is your return policy?

We accept returns within 30 days from the date of delivery. Items must be unused, unassembled, in original condition with all packaging, tags, and accessories included. To initiate a return, contact our customer service team within the 30-day window.

Who pays for return shipping?

For standard returns (change of mind, incorrect ordering), the customer is responsible for return shipping costs. For defective, damaged, or incorrect items reported within 48 hours of delivery with photos, we will cover return shipping costs.

How long does it take to receive my refund?

Once we receive and approve your returned item, refunds are processed within 1-5 business days to your original payment method. Please allow additional time (typically 5-10 business days) for your financial institution to post the refund to your account.

Do you charge restocking fees?

No, we do not charge restocking fees on approved returns.

Will I get my original shipping costs refunded?

Original shipping charges are non-refundable for standard returns. If you received free shipping due to meeting the $89.99 threshold, no shipping deduction will apply. If your return qualifies due to our error (wrong item, defective item), original shipping costs will be refunded.

What if I receive a damaged or defective item?

Please inspect your delivery upon arrival. If you receive a damaged or defective item, contact us within 48 hours of delivery with photos showing the damage or defect. We will provide a replacement, repair, or full refund including original shipping costs, and we will cover return shipping.

What if I receive the wrong item?

If you receive an incorrect item, please contact us within 48 hours of delivery. We will arrange for the correct item to be sent at no additional cost and provide a prepaid return label for the incorrect item.

Do you offer exchanges?

We do not offer direct exchanges at this time. If you would like a different item, please return the original item following our return process and place a new order for the desired item.

Product Questions

Are product images accurate?

We make every effort to display products accurately. However, product colors may vary slightly due to monitor settings and photographic lighting. Product descriptions, dimensions, and specifications are provided to help you make informed decisions.

What if an item is out of stock?

If an item you ordered becomes unavailable after you place your order, we will notify you and offer a full refund or suggest a suitable alternative if available.

Do you offer warranties on your products?

Product warranty information is outlined in our Limited Warranty policy. For damaged or defective items, claims must be reported within 48 hours of delivery with photographic evidence.

Account and Privacy Questions

How do you protect my personal information?

We implement industry-standard security measures to protect your personal information, including encryption and secure servers. For complete details about how we collect, use, and protect your data, please review our Privacy Policy.

Do you sell my personal information?

No, we do not sell your personal information to third parties. We only share information with service providers necessary to fulfill your orders (payment processors, shipping carriers) and as required by law. For more information, see our Privacy Policy and Pennsylvania Privacy Notice.

How can I exercise my privacy rights?

You have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us using the information below.

Contact Information

How can I contact customer service?

You can reach our customer service team through the following channels:

Store Name: Furniperch
Address: 602 Arthur St, Hazleton, PA 18201, United States
Customer Service Phone: +1 330-984-9752
Customer Service Email: info@furniperch.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (EST)

What is your response time?

We strive to respond to all inquiries within one business day during our service hours. Messages received outside of business hours or on weekends will be addressed on the next business day.

Still Have Questions?

If you didn't find the answer you were looking for, please don't hesitate to contact our customer service team. We're here to help make your Furniperch experience as smooth as possible.